Summary

Passionate team leader inspired by challenging problems and invigorated by simple solutions. Team-builder, bridge-crosser, silo-breaker. Empower teams to produce and deliver amazing results.

Highlights

  • Drove over $5.9M ARR in 2020 through collaboration with sales and customers to scope and define enterprise account project plans.
  • Enabled Sales Engineers to take over 95% of scoping requests by developing and implementing scoping tools.
  • Architected and implemented initial Professional Services reporting system utilized by leadership teams to track work, queues, status of deliverables, and revenue recognition.
  • Recognized as exemplifying Pantheon core values (trust, passion, teamwork, customers first) with the Pantheon Lightning Award, 2019 and 2020.
  • Recognized for both passion and cross-team collaboration with the 2021 Golden Pagoda Awards

Core Competencies

Leadership
  • Building cross-functional teams
  • Conflict management
  • Remote team building & mentoring
  • Planning and resource management
  • Influencing and negotiating
  • Eliciting and implementing feedback
Program Management
  • Obtaining stakeholder buy-in
  • Partner relationship building
  • Data collection and analysis
  • Process creations, reiteration, and automation
  • Translating customer needs into technical requirements
  • Ensuring on-time delivery while maintaining budget
Tools
  • Jira administration
  • Salesforce reporting
  • Looker looks and dashboards
  • Salesforce configuration and management

Professional Experience

Manager, Implementation Consulting

August 2021 - Present

Coordinating with customer teams to build out Implementation Team focusing on improving efficiency, optimizing customer outcomes and mentoring new team members.

  • Helping new and prospective customers integrate and onboard with Sift.
  • Working with Implementation Engineers and customers to navigate the ins and outs of the technical integration
  • Build out team and processess to suppor the business case and help new customers understand how they derive the most value from Sift.
  • Work closely with Sift product and engineering to drive improvements and refinements to Sift offerings.

Manager, Onboarding Services

June 2021 - July 2021

Built the Professional Services Onboarding Services Team, based on collaboration with Onboarding and Migrations teams; Increased delivery teams’ efficiency by automating processes and integrations, collaborating with team leads and leadership; Product manager for internal systems and tools, worked side by side with engineering to update and improve team efficiency and experience; Implemented and administered Jira instance for the Customer Success organization managing Professional Services automations, integrations, permissions, and project configurations.

Manager - Professional Services Migrations

2018 - Present

Cultivated the Professional Services Migration Program including fostering partner relationships; developing and automating processes; collaborating on pricing and packaging, marketing materials, and internal and external documentation; mentoring team members to improve program efficiency, develop and refine their skills, and contribute to internal promotions. Manage 100% remote global teams, both direct and indirect, including OKRs and KPIs.

  • Awarded 2020 and 2021 Lightning Awards
  • Awarded 2021 Golden Pagoda Award

Enterprise Onboarding Manager

2017 - 2018

Collaborated with enterprise customers to decrease time to first value, leading site migrations and training users on platform best practices; Shaped and defined the Migrations program; Revised onboarding curriculum utilized across the team to restructure customer onboarding process.

Customer Success Engineer

2016 - 2017

Coordinated with platform teams to implement product changes and new tools including Let’s Encrypt certs for all sites, platform migration to GCP, and introduction of Intercom for chat support; Created and revised internal and customer-facing documentation on new or updated product features.

  • Earned Top CSE Award for resolving the most issues 2016, 2017.

Additional Experience

Presentations

  • Composing Continuously
    WPCampus 2019
  • Working Together from Afar: Explorations of Remote Work in the Modern World
    Cornell DrupalCamp, 2019
  • Use Cases and User Stories: Tell the Full Story
    Drupaldelphia 2019, DrupalCamp Belarus 2019, DrupalCon US 2019, DrupalCon Europe 2019
  • Getting Started with Git
    Cornell DrupalCamp 2017
  • Engaging Support Systems
    Cornell DrupalCamp 2016, BadCamp 2016, NYCCamp 2017