607.216.8581 lauren@unreality.me

a Touch of Unreality

Experience
San Francisco, CA
Program Manager
  • Responsible for configuration of Jira implementation and processes. This includes global training in Jira for multiple teams, targeting improved resource management, project tracking and metric reporting.
  • Design manager ensuring migration program standards are defined, maintained and communicated.
  • Serve as the primary  escalation point for customers and team members
  • Maintain strong client relationships with client personnel and prospective clients
  • Issue recommendations, reports, establish metrics, communicate findings and budget, expenditures and timeline activities to management and information owners based on PMO best practices to improve the program  levels and efficiency
Product Owner
  • Support Agile Software Development Life Cycle, working with stakeholders and developers to ensure releases
  • Communicated with Product Team to ensure sprints and backlog match vision, and roadmap
  • Manage product beta release, including working with end-users to track, manage, and resolve issues
  • Lead sales liaison responsible for building product initiatives and evaluating build effectiveness
  • Provide oversight to various teams which manage solution design, application programming, project management, data center management and technical pre-sales for solutions 
Enterprise Onboarding Manager
  • Simultaneously managed 20+ enterprise migrations, including third-party integrations with CDNs, SMTP, stunnels, LDAPS, etc
  • Revised curriculum used by team to train enterprise customer teams
  • Created individualized transition strategies and establish scopes of work, identified and mitigated potential risks to customer success
  • Generated and analyze customized load tests utilizing Locust.io, New Relic, AWS Elastic Beanstalk, and GCP; Created individualized application performance reports.
  • Collected stakeholder feature requests and communicate trends to Product Team
Customer Success Engineer
  • Coordinated with Product team for successful implementation of support chat with over 500 chat sessions per week by setting expectations, establishing and documenting standard internal processes, and training CS team.
  • Collaborated with Product and CS teams for improvements to dashboard and billing systems
  • Work with enterprise and other clients to resolve platform and application issues in Drupal and WordPress on Fedora, Nginx, PHP-FPM, and MariaDB; Assisted users with CDN configurations
  • Issue escalation and troubleshooting alongside Engineering team, utilizing Jira
Independent Contractor
Ithaca, NY
Developer and Project Manager
  • Built systems that supported clients’ vision through proper planning, decision making, designing, and implementation
  • Site Development – Drupal, WordPress, PHP, SVN, Git, HTML, CSS/SCSS, MySQL
  • Utilized MS Project, Trello, Jira, Kanbanery to gather requirements and project documentation
  • Managed projects utilizing waterfall, phased, and agile methodologies; Implemented production workflows; created wireframes and mockups
Ithaca, NY
Drupal Developer / Team Lead
  • Managed multiple complex multi-phase projects utilizing Pivotal Tracker and Asana for project documents and diagrams, resource planning, and client communications, including documentation and review of deliverables
  • Determined best workflows to ensure synchronized development and maintain project integrity 
  • Git workflow management including code reviews, pull requests, and merge conflict resolution
Ithaca, NY
Product Manager / Site Architect
  • Introduced and trained teams on Agile methodologies, including Kanban and Scrum
  • Implemented and configured Jira/Agile/Tempo for development lifecycle, improving tracking and reporting of time and resource management, project scheduling, budgeting, and client interaction
  • Created testing and deployment workflows to ensure quality control within the development lifecycle
  • Coordinated with end-users, developers, and stakeholders to ensure user-experience driven development
  • Developed and maintained site architecture, meeting the unique needs of nonprofits, foundations, and higher education institutes
Brooklyn, NY
Project Director
  • Managed product team interactions and scheduling as Scrum Master, enabling teams to remain on schedule for deliveries and budget 
  • Ensured clear stakeholder communications within various industries, including media/publishing and insurance, to define and manage projects
  • Implemented and configured Jira and ZoHo Project to collect requirements and dependencies, while managing sprints, issues, and conflicts
  • Oversaw development including information architecture, specification and requirement gathering, acceptance testing, and delivery
Education
Boston, MA
Master of Science in Computer Information Systems

Coursework includes:
CS520 – Information Structures with Java
CS546 – Quantitative Methods for Information Systems
CS601 – Web Application Development
CS625 – Business Data Communication and Networks
CS632 – Information Technology Project Management
CS634 – Agile Software Development
CS682 – Information Systems Analysis and Design
CS669 – Database Design and Implementation for Business
CS782 – IT Strategy and Management
CS783 – Enterprise Architecture

3.57 Final GPA

Indiana University - Bloomington
Bloomington, Indiana
Bachelor of General Studies

Humanities with emphasis in Education – Minor: Philosophy

Awards and Memberships
Certified Scrum Product Owner
Project Management Institute member
Customer Success MVP
Top Performing Customer Success Engineer
Top Performing Customer Success Engineer

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